Terms of Service

Last updated: 31 October 2026

These terms cover your use of mymemorial.day ("the service"), run by Lee James Apps ("we", "us"), a sole trader based in the United Kingdom. By creating an account, publishing a memorial page or leaving a condolence message, you agree to them.

1. What the service is

A memorial page at an address like their-name.mymemorial.day, with the funeral details, maps and directions, a condolence book, an order of service, a printable keepsake and a downloadable copy of the page. Families can make a page themselves, or a funeral director can make it with them.

2. Your account

• You must be 18 or over and give a real email address, which you'll be asked to confirm
• Keep your password safe. You're responsible for what's done with your account

3. Prices

Families

• Creating and previewing a page is free. Publishing it is a one-off £19.99, taken by Stripe when you publish
• There is nothing more to pay. No subscription and no renewal

Funeral directors

• Your first 3 memorial pages are free, with no card needed
• After that, a monthly plan: Starter £49.99 (up to 10 active pages), Pro £99.99 (up to 25) or Business £199.99 (up to 60). A page counts as active until 60 days after the funeral; it stays online after that
• Plans are billed monthly by Stripe. You can cancel at any time; your plan runs to the end of the month you've paid for

Prices include VAT where it applies. If a price changes we'll tell you before it affects you.

4. Refunds

• Families: if you change your mind, email hello@mymemorial.day within 14 days of publishing and we'll refund the £19.99 in full, no questions asked
• Funeral directors: we don't refund part months, but if something has gone wrong, tell us and we'll put it right
• Refunds go back to your card through Stripe, usually within 5 to 10 working days. None of this affects your legal rights as a consumer

5. How long a page stays online

There's no time limit. A published page stays online until you remove it, which you can do at any time from your account. You can download a copy of the page, including every condolence message, first. If we ever have to change this, we'll email you at least 30 days before, so you can download anything you want to keep.

6. What you put on a page

• Only add photos and words you have the right to use, and that are accurate as far as you know
• Only show other people's contact details if they're happy for you to
• Nothing unlawful, abusive, hateful or misleading
• The page's owner can remove condolence messages. We may remove anything that breaks these terms, and suspend accounts that misuse the service

7. Leaving a condolence message

Your message is public to anyone with the page's link. Please be kind. The family or funeral director can remove it, and so can we if it breaks these terms.

8. Your content

What you add stays yours. You give us permission to store and show it, only so we can run your page. The service itself (its code, design and name) belongs to Lee James Apps.

9. Availability

We work hard to keep pages online and fast, but we can't promise the service will never be interrupted, for example during maintenance.

10. Our liability

As far as the law allows, we're not liable for indirect losses, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing here limits liability that can't be limited by law, such as for death or personal injury caused by negligence.

11. The law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your own country's courts.

12. Contact

Questions, refunds or anything else: hello@mymemorial.day. A real person (Lee) reads every message.